Victim survivor rights

Understand your rights as a participant in CASA House services. You also have rights under the Victims' Charter and Australian Charter of Healthcare Rights.

CASA House is founded on respect for the rights of victim survivors to:

be heard, believed and treated with dignity
communicate in their own language
be treated with sensitivity, empathy and understanding
be given relevant information about options
have control over their decisions
have their diverse bodies, genders and relationships acknowledged and respected
have confidentiality and privacy maintained
access culturally safe and inclusive counselling
be given relevant information about their rights and options
live free from violence and sexual assault.

If you believe we have not acted in your best interests or upheld your rights, please tell us.

Victims' Charter Victoria

The Victims' Charter details victims' rights and entitlements. It was adopted into Victorian law in 2006.

Aims of the charter:

Recognise the negative impact that crime has on victims and their families, witnesses and the broader community.
Treat all persons affected by crime with respect, whether or not they report the offence, and provide them with information to access appropriate services to aid in their recovery.
Recognise that victims have a legitimate interest in the response of the criminal justice system to the crime, and they play a role as participants (but not parties) in criminal proceedings.
Prevent further harm to victims from the criminal justice system.

Understand the Victims' Charter

Australian Charter of Healthcare Rights

CASA House is a part of the Royal Women’s Hospital. This means we adhere to the Australian Charter of Healthcare Rights. Under this charter, you have the right to:

access
safety
respect
partnership
information
privacy
give feedback.

Find more information about the Australian Charter of Healthcare Rights.