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CASA House

Victim survivor rights

Understand your rights as a participant in CASA House services. You also have rights under the Victims' Charter and Australian Charter of Healthcare Rights.

CASA House is founded on respect for the rights of victim survivors to:   

  • be heard, believed  and treated with dignity   
  • communicate in their own language   
  • be treated with sensitivity, empathy and understanding   
  • be given relevant information about options  
  • have control over their decisions  
  • have their diverse bodies, genders and relationships acknowledged and respected  
  • have confidentiality and privacy maintained  
  • access culturally safe and inclusive counselling
  • be given relevant information about their rights and options 
  • live free from violence and sexual assault.  

If you believe we have not acted in your best interests or upheld your rights, please tell us.

Victims' Charter Victoria
Australian Charter of Healthcare Rights
Australian aboriginal flag
Torres Strait Islander flag
LGTBQI+ rainbow flag
Interpreter logo
Auslan logo

CASA House acknowledges the Traditional Custodians of the land on which we work, the Wurundjeri and Boonwurrung peoples of the Kulin Nation. We recognise their continuing connection to, and care for, land and waters. We acknowledge this land was stolen, and that sovereignty was never ceded. We pay our respect to Elders, past and present.