On this page you can find basic accessibility information about CASA House.
The CASA House main office is in the Queen Victoria Women's Centre (QVWC) on 210 Lonsdale Street, Melbourne.
Our office is on the third floor, which can be reached by lift or stairs. These are located near the back entrance of the building.
Main entrance: Located on Lonsdale Street. This entrance has stairs and automatic sliding doors.
Back entrance: Found within the QV square, at the back of the building. This entrance can be accessed by a ramp or lift and has automatic sliding doors.
CASA House has a waiting room on level 3. If you do not feel comfortable in a waiting room, please let us know prior to your appointment.
You can find more detailed information on the accessibility of toilets in our building here.
Sounds
Lobby: people meeting, talking. Traffic noise. Wind.
Elevator: no music, people talking and an automated voice naming the floor when doors open.
CASA House reception: people meeting, talking, answering phones. Door opening and closing.
Waiting room: people talking.
CASA House hallway: people talking, answering phones, kitchen noises.
Counselling rooms: mild traffic noise.
Sights
Lighting will vary throughout the building and includes artificial and natural lighting.
Curtains and lighting can be adjusted in the counselling rooms.
Smells
We encourage staff to wear low-scented products.
Smells in the hallway and waiting area can include food, tea and coffee.
Tastes
Drinks are available in the waiting area and include tea, coffee and water.
Touch
Sensory toys are available on request.
Seating in all rooms is made of a wipeable vinyl that feels like fabric.
Accredited assistance animals are welcome.
If you have any specific questions about your service animal, please contact us.
The CASA House waiting room.
CASA House acknowledges the Traditional Custodians of the land on which we work, the Wurundjeri and Boonwurrung peoples of the Kulin Nation. We recognise their continuing connection to, and care for, land and waters. We acknowledge this land was stolen, and that sovereignty was never ceded. We pay our respect to Elders, past and present.